Hospitals operate around the clock. So do we. From first-ring incident response to certified on-site engineers and tailored training, metaSOFT support is built for the demands of 24/7 healthcare operations.
Real-time support via phone, email and remote assistance. Critical alerts, billing queries and clinical workflow issues — answered in minutes.
Certified field engineers for installation, upgrades, hardware integration and workflow optimization — local expertise, global best practices.
Role-specific classroom sessions, simulation workshops and e-learning modules for clinicians, administrators and IT. Refresher courses ongoing.
Our solutions are fully configurable — workflows, dashboards and reports are tuned to each hospital's size, specialties and local compliance requirements.
Timelines vary by scope, but most hospitals go live within 3–6 months, including installation, training and NPHIES integration.
Yes. HMS is fully compliant with Saudi NPHIES standards for eligibility, prior authorization and claims, and ZATCA e-invoicing Phase 1 & 2 regulations.
Absolutely. We support HL7, DICOM, FHIR and API-based integrations with EMR, LIS, RIS, ERP and national health exchanges.
24/7 customer support, on-site assistance and comprehensive training programs to ensure smooth adoption and maximum value.
Upgrades are seamless and included in support contracts. Our modular architecture ensures hospitals can scale as they grow.
Yes. metaSOFT HMS supports centralized and distributed models — ideal for group hospitals and regional health systems.
Both options are available, depending on client needs, IT strategy and regulatory requirements.
Our platform supports multi-language (including Arabic/English with full RTL) and adapts to local regulations and workflows.
Existing customers can reach our 24/7 operations center.
